Emoov, the UK’s leading online estate agency, has clinched the Silver award in the ‘Best Online Estate Agent in the UK’ category at the esteemed ESTAS Customer Service Awards 2024. The winners were announced at a star-studded ceremony held in London, with 1,000 of the country’s top property professionals in attendance.
Emoov’s Journey to Success
Emoov’s journey to success has been remarkable. “The journey of the company started in the early 2000s under the name Griffin Residential, operating as a conventional high street estate agent.” However, in a bold move driven by Director Nick Neale’s vision, the company made the shift to an online platform to provide the same exceptional service at a lower cost.
Navigating the Competitive Online Estate Agency Landscape
Navigating the highly competitive online estate agency space, Emoov faced stiff competition from large, venture-backed companies. Rather than focusing on market share or striving to be an industry disruptor, Nick Neale focused on building a user-friendly, efficient website to meet the needs of their loyal customer base, rebranding the company as Griffin Property Co.
Commitment to Quality and Service
While other industry leaders pursued rapid growth or faced financial difficulties, Griffin remained dedicated to enhancing its website and service offering. This commitment to quality paid off as the company steadily grew, eventually creating a passionate team and refining its services. Over the past two years, Emoov has saved its clients hundreds of thousands of pounds in fees, further solidifying its place in the market.
The Emoov Rebrand and Future Plans
In August 2024, Griffin Property Co. was rebranded as Emoov, reflecting the company’s evolution into a modern, cost-effective alternative to traditional high street agents. Looking ahead, Emoov plans to continue refining its current service while also expanding into the commercial sector.
Recognition at the ESTAS Awards
During the ESTAS ceremony, Phil Spencer, the long-time host of the event, praised the commitment of all winners, stating: “The ESTAS represents a community of property professionals dedicated to delivering the best possible service to their clients. By joining this community, you have shown your commitment to providing the highest standards of service and proving it time and time again.”
Simon Brown, Founder of The ESTAS, emphasised the importance of excellent customer service in the property sector: “Moving house is one of life’s most stressful experiences. Finding the right agent to guide you through the process is vital. The ESTAS spotlight those firms that truly excel in customer service, with winners judged by verified customer reviews—making this recognition all the more valuable.”
Nick Neale’s Pride in Emoov’s Achievement
Nick Neale, Director of Emoov, expressed his pride in the award: “We are truly thrilled to have been recognised for our outstanding customer service by ESTAS, especially after such a short time under the Emoov brand. This award reflects the dedication and hard work of our team over nearly a decade. It’s particularly special because it’s our customers who have judged our performance. We are committed to providing the best personal service, and this recognition confirms that we are living up to our promises.”