Infosys Expands Collaboration with NVIDIA for Advanced Telco Solutions
Infosys, a global leader in digital services and consulting, is set to advance its collaboration with NVIDIA to introduce innovative, AI-driven solutions designed to transform the telecommunications industry. This expansion will leverage Infosys Topaz, a suite of AI-first services, solutions, and platforms, combined with NVIDIA’s cutting-edge generative AI technologies.
Generative AI Solutions to Revolutionise Telco Operations
The collaboration focuses on three groundbreaking generative AI solutions, powered by Infosys Topaz and NVIDIA’s advanced tools. These solutions incorporate NVIDIA NIM inference microservices, NeMo Retriever embedding models, and NeMo Guardrails to develop and deploy AI models tailored for the telecommunications sector. Additionally, NVIDIA Riva is employed to build real-time conversational AI pipelines, enhancing transcription and translation services for call centre agents.
- TOSCA Network Service Design: Utilising NVIDIA’s generative AI, this solution creates and customises TOSCA (Topology and Orchestration Specification for Cloud Applications) templates, streamlining network service design. The integration of NVIDIA NIM and NeMo Retriever microservices has achieved a 28% reduction in latency and a 15% improvement in accuracy, significantly boosting network efficiency and reducing operational delays.
- Smart Networking Operating Centre: This AI-powered solution aids network engineers and operations personnel in troubleshooting network issues more efficiently. With NVIDIA NIM and NeMo Retriever, it has resulted in a 61% reduction in latency and a 22% improvement in accuracy. This advancement not only enhances troubleshooting capabilities but also leads to a better overall customer experience by addressing network issues more promptly.
- Infosys Cortex: This generative AI-driven platform transforms contact centre operations by creating realistic customer simulations. Leveraging Infosys Topaz and Infosys Cobalt, it provides an immersive training environment for agents, improving operational efficiency and productivity. By optimising AI pipeline and inference costs, Infosys Cortex ensures a more cost-effective approach to contact centre training and development.
Enhanced Customer Experience and Operational Efficiency
The new solutions are expected to deliver substantial benefits, including enhanced operational efficiencies, improved productivity, and a better overall experience for contact centre training. By optimizing the end-to-end generative AI pipeline, Infosys aims to revolutionise network service design, network operations centre (NOC) functions, and contact centre capabilities. The impact of these solutions is anticipated to extend beyond immediate operational improvements, potentially setting new benchmarks for the industry.
Commitment to Innovation and Responsible AI Deployment
Anand Swaminathan, EVP & Global Industry Leader for Communications, Media, and Technology at Infosys, stated, “Our collaboration with NVIDIA is set to unlock next-generation enterprise AI capabilities, driving significant improvements in business efficiency. By integrating NVIDIA’s advanced AI technologies with Infosys Topaz, we aim to transform various aspects of telco operations and ensure the safe and responsible deployment of AI.”
Ronnie Vasishta, Senior Vice President of Telecom at NVIDIA, commented, Telecommunications companies are progressively integrating generative AI to boost network efficiency, optimise operational processes, and improve customer service. By leveraging NVIDIA’s full-stack accelerated computing and AI platform, Infosys Topaz is delivering domain-specific solutions that will accelerate and streamline the adoption of generative AI in the telecommunications sector.”
Collaboration
Infosys and NVIDIA’s collaboration marks a significant step forward in the adoption of generative AI technologies within the telecom industry. The integration of these advanced solutions is expected to set new standards for efficiency, accuracy, and customer satisfaction, paving the way for future innovations in telecom operations. As these technologies evolve, further enhancements and expansions are anticipated, continuing to drive progress in the telecommunications field.
