Rimini Street, Inc. (Nasdaq: RMNI), a leading global provider of end-to-end enterprise software support, products, and services, and the top third-party support provider for Oracle and SAP software, has announced the rapid global adoption of its VMware support services. In just three months since launching these services in May 2024, Rimini Street has successfully onboarded clients across four continents, spanning multiple industries. These clients have benefited from enhanced service levels and peace of mind, as Rimini Street helps them maximize the value of their VMware perpetual licenses.
Broadcom’s Transition to a Subscription Model Creates Challenges
Following Broadcom’s acquisition of VMware in November 2023, a sudden shift to a subscription-based licensing model was introduced, which has driven up costs and created uncertainty for VMware customers. The forced bundling of previously unlicensed products has left many clients grappling with higher fees and short deadlines to make critical decisions regarding their virtualization platforms.
Dave Rowe, Chief Product and Marketing Officer at Rimini Street, commented, “Many organizations hold perpetual licenses for VMware products but are now faced with looming end-of-support deadlines and steep fee increases. Rimini Street provides these customers the breathing space needed to carefully assess whether to accept the new licensing terms or explore alternative virtualization solutions. Opting for Rimini Support™ for VMware allows clients the necessary time to conduct a thorough evaluation and make informed decisions regarding their infrastructure.
Global Expansion of Rimini Street’s VMware Client Base
Rimini Street’s VMware services have quickly expanded across four continents, underscoring the company’s global reach and reputation for providing top-tier enterprise software support. In addition to avoiding significant price hikes, clients are choosing Rimini Street for its experienced product specialists, global scalability, robust security, wide range of supported VMware products, and strategic technical roadmapping services.
Alcatel-Lucent Enterprise (ALE), a leader in secure networking and communication solutions, is among the organizations that have selected Rimini Street for VMware support. Since making the switch in July, ALE has logged multiple high-priority cases, receiving rapid, expert assistance from Rimini Street’s seasoned engineers. Jean-Pierre Roullin, Head of EMEA Technology at ALE, praised the partnership, stating, “The Rimini Street VMware support experience is the best we’ve ever had. The quality and depth of services have exceeded our expectations, and we highly recommend Rimini Street to other businesses seeking VMware support.”
Long-Term Partnerships Lead to Expanding Support
For many of Rimini Street’s long-standing clients, extending their support relationship to include VMware services has been a natural progression. Rodney Kenyon, Group Vice President of Global Professional Services at Rimini Street, highlighted one such example in the gaming industry, stating, “A long-term client in the lottery and gaming sector, who has been with us since 2007 for Oracle product support, recently selected Rimini Support™ for VMware. With cost savings and high-quality support as key priorities, their new VP of IT was able to demonstrate immediate benefits to both the IT and finance departments, earning praise for strategic and operational success.”
Rimini Street’s continued expansion into VMware support signals its commitment to delivering best-in-class solutions that help businesses navigate complex licensing challenges while maximizing the value of their IT investments.
